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Gentle Dental Complaint - Gentle Dental is the worst! - deep cleaning
Gentle Dental Complaint

Gentle Dental Complaint

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Gentle Dental is the worst! - deep cleaning


My wife and I had our teeth cleaned at the Gentle Dental location in Fremont, CA. The front office is a joke. They are pretty much clueless even in basic concepts like setting up appointments. But let's set that aside.

Gentle Dental is a chain and uses the same unscrupulous marketing/up-sell practices that many other large corporations use. When you go in for a regular cleaning they harass you and try to get you to sign up for other more expensive treatments like deep cleaning. We finally succumbed and signed up for the deep cleaning (yes, we were fools!). They also quietly slip in extras like "desentizing cream" etc., during the treatment without disclosing it first and then slap a charge on you for it, because according to them, "it's really required but the insurance company does not cover it".

Now for the worst part. After our treatments, we paid our part and were told that the insurance had picked up the rest. After a couple of months, they came back and started asking for more money saying the insurance did not cover all the costs. When asked about the details, the person at the corporate accounting office was extremely confused (standard Gentle Dental incompetence). I have no way of disproving the legitimacy of these charges, but I am still suspicious of these new charges and wonder if it is some sort of "profit-boosting" scheme devised at corporate headquarters to boost revenue during these lean times.

After much ado, I finally just got fed and just paid the bill. I also swore that I will never ever again go to Gentle Dental or similar "chain" outfit. I am going to stick to my local small-business dentist and I urge you to do the same. What Gentle Dental did to me is another example of how the greedy corporatization of our health-care has hurt the average person on the street.


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Comments


Dignity says: (3 years ago)
 0
My first visit to Gentle Dental was Aug 1, 2014. I saw Dr. Luisinia Delgado at their La Mesa office in the Grossmont Center Medical Bldg. I was not given a full set of teeth x-rays. I was asked by Dr. Delgado, "What was the problem" I told her I wanted to have a deep cleaning. She examined my mouth, had a technician take one x-ray and told me I needed a crown. Her finance person came in and told me I could get a "cheap crown" or a better crown which cost over $1,000. Stupidly, I believed her. The Dr started the work on my tooth and then abruptly ABANDONED ME! She left me sitting in a dental chair for over 45 mins why she went to work on someone else! No one came to tell me why the Dr. left and never came back. I'm still trying to get my $1,000 bucks refunded. Never go here unless you are absolutely desperate and have no other choice. Two weeks after my first appt, still NO REFUND!



cj1950 says: (4 years ago)
 0
I had the same experience with Gentle Dental. I received the treatment plan and potion that the insurance carrier would pay and my portion. I paid mine in full. One YEAR later, I receive a bill for $350 more!! I paid a part in protest as not to ruin my great credit rating. The phone# on the bill has no one that will answer and I just get nasty letters to pay to avoid further "action". I will never use Gentle Dental services again.



cj1950 says: (4 years ago)
 0
I had the same experience with Gentle Dental. I received the treatment plan and potion that the insurance carrier would pay and my portion. I paid mine in full. One YEAR later, I receive a bill for $350 more!! I paid a part in protest as not to ruin my great credit rating. The phone# on the bill has no one that will answer and I just get nasty letters to pay to avoid further "action". I will never use Gentle Dental services again.




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