Gentle Dental Complaint

Gentle Dental Complaint

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Unethical Billing Practices - Billing


My husband and I were recommended, by our insurance company to use the Gentle Dental Boynton Beach office. We presented our ins cards and explained that we were new to this medicare HMO & not sure of our coverage.
They looked up our coverage and presented us with a patient treatment statement, indicating the procedures covered and out of pocket procedures.
We both needed, according to them, "A deep cleaning." they refused to give us the free one. We paid the extra at the time of service. I always wrote "Paid in full to date" on my check as the office manager indicated there were no hidden charges. After each visit, we were asked to sign a paper "For the Ins Co to know that the work was performed."
Well two months later, my husband gets a balance forward bill from Gentle Dental. I called for an itimized statement and was sent an invoice.

Several items that were in the covered column on the patient treatment statement were now moved to the patient responsibility column.

I feel that they gave us false information just to get the work started. This practice is unethical and they should be forced to stop fooling patients.
I have filed a complaint with BBB which GD has refused to answer.


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Comments


Leemiles says: (5 years ago)
 0
My wife and I tried the Delray office. We're not babes in the woods and it was clear that their goal is money. We went there because they are "in network". However they referred both of us to procedures that are expensive and above market prices. So their general dentists find and then recoment more expense work not covered by insurance.
Bottom line since I was paying for the work I choose a dr. that I've had experience with. Two factors: one is only half the work was necessary and that work was more the $1300 less expensive for half te work or $2600 had the whole work been required. Bottom line they use the general dentist to recomend you to one of their other dentists. It's a feeder system. Advice: these large groups are out for the buck. CORPORATE DENTISTRY AT ITS WORST.



GENTALDENTALBADNEWS says: (6 years ago)
 0
DO NOT GO THERE! THEY ARE CROOKS! THEY TRY TO SELL
YOU OR CHARGE YOU MORE TO CLAIM THROUGH INSURANCE AND REMAINING IF NOT CLAIMED THEY TRY TO TELL YOU THEY DID ADDITIONAL WORK WHERE THEY DIDN'T AND CHARGE YOU THE UNPAID CLAIMS WHEN THEY SWORE AND PROMISED THERE WOULDN'T BE ANY ADDITIONAL FEE!
BE AWARE! WARNING! FRAUD ACTIVITY AT GENTAL DENTAL IN WASHTENAW ANN ARBOR MICHIGAN CLINIC. THIEVES!




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